PBX Manufacturers ............................... 4.16
Lucent
Mitel
NEC
Nortel
Siemens

Service Bureau, Related Opportunities... 4.27

Differentiation of Vendors .................... 4.32
Conventional Tools
Vertical Marketing
System Pricing
Web Sites
User Groups
Quality Certification

Chapter 5 - Product and Technology Trends

Nine Applications Segments ................... 5.2
Single-User Units and Revenues
Multi-User Units and Revenues
Different from Network Management

Call Accounting
Fraud Control
PBX Administration
Facilities Management
Cable Management
Directory, Directory and Message Center
Traffic Analysis, Traffic Engineering
Invoice Management
Network Usage Management

Stand-Alone Proprietary Systems ......... 5.22

Specialized Hardware .........….............. 5.25
Pollable and Alarm Devices
Answer Detection
Fraud Control
Scanner-Type Devices

e-Telemanagement:
The Internet and Intranets ...............5.31
Telemanagement is Becoming
Internet-Enabled
Internet Integration of Telemanagement
Systems
Service Bureau Internet Features
Multi-User System Internet Features

Need for IT Chargeback and Control
Network Usage Management
Market Size Estimate
Competitors

Technology and Product Trends ........... 5.40
Convergent Billing
Operating Systems
Databases Employed
Rate Tables for Call Accounting
Voice Over IP and Frame Relay
LAN PBXs aka IP Telephony aka UnPBXs
ECTF
More-Intelligent Remote Devices
Enterprise Directories, LDAP
Integration with Network Management

Chapter 6 - Investment Issues

Disclosure ........................................... 6.1
Exit Strategies ..................................... 6.1
Mergers & Acquisitions ....................... 6.3
List of Done Deals
Valuation Formulae
Publicly Traded Firms:
THE ERGOTEC 12 Index .................. 6.5
Not a Single Industry ........................ 6.6 Positive Business Indicators ..................... 6.7
Y2K Replacement Business
Network Usage Management
Outsourcing/Services
Demand for "Convergent" Billing
Increased Spending for Network Mgmt
More Federal Investments
Complexity of Rating Continues
Hotels Offering New Services to Guests
Risk Factors ............................................. 6.9
Competition
Year 2000 Issues
Technology Changes
Business Trend Changes
Regulatory Issues
Patent Issues
Trademark Issues .................................. 6.22
Trademarks Sorted by Company
Trademarks Sorted by Trademark

Chapter 7 - Vendor Profiles

Alphabetical Company List and
Web Site Directory ............................ 7.1

Types of Firms ................................... 7.8

125 One-Page Profiles ..........…........ 7.14

Appendices

Glossary of Telemanagement Terms
Resources
About The Ergotec Group

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